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Lawrence Nweke is currently an Advanced Technical Support Specialist at Teleperformance, responsible for agreement management and collaborating with the escalation team to ensure timely processes. Previously, as a Marketing Intern focusing on SEO at Texture Care, Lawrence conducted keyword research and optimized web pages, achieving a 30% increase in click-through rates. At Pascal Holdings Limited, as Team Lead for Customer Retention, Lawrence developed strategies resulting in a 20% improvement in retention rates. Lawrence has also held roles at PATRICIA, where responsibilities included accounts reconciliation and customer operations, and at iSON Xperiences Ltd, managing customer queries. Lawrence holds a Bachelor of Science in Statistics, a Post Graduate Diploma in Economics, and is currently pursuing a Master of Science in Global Marketing at IPAM.