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Ilia Shifrin currently serves as the Global Vice President of AI Operations and Strategy at Teleperformance, a leading global organization in customer support and business optimization. With previous experience as Senior Director of AI Specialists at Appen, Director of AI Data and Localization Engineering at Pactera EDGE, and various roles at ProTranslating, Ilia has demonstrated expertise in managing advanced research teams and AI data services. Educational background includes a Master's degree in Applied Linguistics and a Bachelor's degree in Foreign Languages, Literatures, and Linguistics from Ryazan State University. Additionally, Ilia is an active member of the Trust & Safety Professional Association.