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Hari K Naidu is a seasoned professional with extensive experience in customer success and business analysis. Currently serving as a Senior Business Analyst at Teleperformance since December 2024, Hari previously held the position of Senior Manager of Customer Success at Veris, where responsibilities included strategy formulation for customer satisfaction and overseeing onboarding processes. With a strong background in customer service management from roles at Cartula Health India Pvt Ltd and Novotel Hotels, as well as experience in business development at M&S Consulting, Hari has demonstrated expertise in relationship management, operational optimization, and team leadership. Educational credentials include a BHM from the International Hospitality Management Academy and an MBA in Operations Management from SRM IST Chennai.