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Hanief Sallie has extensive experience in the contact centre and sales industries, currently serving as Vice President - Sales at Teleperformance since May 2011. Prior to this role, Hanief Sallie was the Contact Centre Operations Manager at MENA Business Services from October 2006 to April 2011, where responsibilities included KPI development, process implementation, and performance measurement. Hanief Sallie also focused on enhancing contact centre quality and training methodologies, conducting comprehensive business reviews with stakeholders, and performing macro-level data analysis to drive improvements. Additionally, Hanief Sallie engaged in business development and maintained client relationships, ensuring alignment with organizational objectives.