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David Murray has over 20 years of experience in contact center and customer management, currently serving as EVP Strategic Account Management at Teleperformance since June 2013, where responsibilities include managing large global key accounts across sectors such as Technology, Finance, and Consumer Electronics. Prior to this, David founded an independent consultancy focused on customer management, and held significant leadership positions at The Listening Company SERCO, ICT Group (SYKES), and Sitel, utilizing expertise to drive exceptional outcomes for clients in various industries. Academic credentials include degrees in Art, Photography, and PQE from Bournemouth University and the Arts University Bournemouth.