ÂÜÀòÂÒÂ×

Ankur Jhingran is a seasoned professional with extensive experience in service delivery and operational excellence. Currently serving as Vice President (Service Delivery Head) for the Global Cloud Technology Team at Teleperformance since September 2022, Ankur previously held various roles at Genpact from August 2004 to October 2022, including Assistant Vice President and Senior Service Delivery Manager. Ankur's expertise encompasses driving revenue, improving Net Promoter Score (NPS) and Customer Satisfaction (CSAT), managing people, and implementing change management and continuous improvement strategies. Ankur's earlier role as a L3 Network Connectivity Engineer involved establishing secure VPN connections and achieving high connectivity uptime. Ankur holds a B.Tech in Electronics and Instrumentation from the Technological Institute of Textile and Sciences, completed in 2004, and a Class XII degree from Oxford School, New Delhi.