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Leah Murray has extensive experience in various roles within the IT and customer service industry. Currently working as a Process Design and Knowledge Manager and Service Centre Team Lead at Telent Technology Services Ltd, Leah is responsible for training and supporting the Service Desk and Network Operations team, managing escalations, updating SLA breaches, and overseeing recruitment and performance management. With previous roles in operations administration, customer support, and 1st line support, Leah's diverse skillset and dedication to excellent customer service make their a valuable asset in any organization.