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Benjamin Pearce has extensive experience in customer service and programme management, currently serving as Service Centre Manager and Head of Programme Management at Telent Technology Services Ltd since July 2014. Previous roles include National Service Centre Manager at the same company and Regional Service Centre Manager at Carillion Telent until March 2023. Benjamin also held the position of Head of Customer Services at Vodafone, focusing on delivering exceptional customer service, and served as Head of Customer Service at THUS, where the role overlapped with Vodafone's customer service operations. Additional experience includes working as Service Excellence Manager and CRM at BT Global Services from 2005 to 2009. Benjamin’s educational background includes a degree in Business from City of Bath College.