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Ruchi Sharma is an experienced professional currently serving as the Operations Administrator for Telenity since May 2022, overseeing operational and administrative tasks for the Turkey Telenity Team. Prior to this role, Ruchi worked as a Senior Associate in Product at One97 Communications Limited from February 2010 to November 2014, where tasks included concept creation for IVR and SMS-based products, content script development, and quality assurance of published materials. Ruchi also has experience as a Customer Care Executive at EXL Service from January 2006 to July 2009, focusing on the validation and management of insurance policies. Ruchi holds an MBA in Human Resources from Sikkim Manipal University, a Master of Arts in English from Indira Gandhi National Open University, and a Bachelor's degree from Delhi University, complemented by training in Stenography.