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Wim Van Dyck is an experienced Service Delivery Manager and Network SOC Lead at Telenet, responsible for overseeing a team of 18 dedicated to 24/7 monitoring of network infrastructure and services. With a strong background in incident management, Wim has successfully coordinated major network incidents for both residential and business customers, ensuring effective communication with management and communication teams while leading post-incident debriefings. Prior to Telenet, Wim held various positions at Proximus, ranging from Incident Manager to System Administrator, gaining extensive expertise in IT and telecom incident coordination, process improvement, and project follow-ups. Early career experience includes technician roles at Van Havere and Security Service, specializing in the installation and troubleshooting of audio-video and electronic security systems. Wim holds a degree in Electronics with a focus on Telecommunications from Karel de Grote-Hogeschool.