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Joris De Smet has extensive experience in IT and service delivery management, primarily with Telenet since May 2008, where roles have included Service Delivery Manager for Data Operations, Continuous Improvement Manager for Procurement, and IT Vendor Relationship Manager. Responsibilities have encompassed improving source-to-contract processes, setting up automated reporting environments, managing vendor relations with an operational budget of 50 million EUR, and overseeing teams for billing and mediation functions. Prior roles at Belgacom International Carrier Services, KPN Belgium, and Belgacom involved IT business analysis, implementation of software solutions, and project planning. Joris De Smet began a career in IT with early experience in programming and analysis at Tate & Lyle and Fortis BNP Paribas. Educational qualifications include a degree in Applied Informatics from HOGENT, complemented by on-the-job training from 2011 to 2018.