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Joann Massonnaud is a seasoned professional with extensive experience in customer success and language education. Currently serving as a Customer Success Manager Grands Comptes at Telelangue since September 2019, Joann focuses on building strategic partnerships to drive ROI for clients while managing business cases, upsells, and cross-sells. Previously, Joann played a key role in establishing the Customer Success Management department at 7Speaking and has held various teaching and administrative positions at ALIP, Ecole SUISSE, and other organizations. Joann holds a Master 2 in Enseignement des langues vivantes from University College Of St. Martin and a Licence 3 in LEA Anglais Espagnol from Université Paris-Est Marne-la-Vallée.