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Lisa Anderson is an experienced customer success and program management professional with a strong background in supporting operational efficiency and enhancing customer experiences. Currently serving as a Customer Success Manager at Telegraph since October 2022, Lisa previously held various roles at Uber Freight from October 2017 to October 2022, including Program Manager and Tracking and Logistics Manager. Lisa effectively built processes aimed at ensuring carrier success and supported offsite customer service teams. Prior experience includes roles at Uber, including Team Lead for the Incident Response Team, where leadership in high-pressure environments and performance metrics were emphasized. Earlier positions at Ovie Bar & Grill, Walkers Bluff, and Wild Wings provided foundational skills in event coordination, social media management, and customer service. Lisa holds dual bachelor's degrees in Applied Science (B.A.Sc.) and Marketing from Southern Illinois University, Carbondale.