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Jeff Griffith is the Director of Telco and IT Services at Teleflora, overseeing telecommunications and IT support services. Prior to this role, Jeff managed Force Utilization at SBC, forecasting workload for call center personnel. Previously, Jeff worked at Hertz as the Manager of US Call Center Voice Telecommunications, where Jeff handled the migration to a new ACD platform. Jeff also served as a Telecommunications Analyst, providing day-to-day support for telecommunications systems. Throughout their career, Jeff has held various non-management phone positions and supervisor roles, demonstrating their expertise in customer service and telecommunications.