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Nicolas Sotelo Ferreira has diverse experience in customer service and management roles, currently serving as Call Center Manager at Teleferic Barcelona since September 2022, after previously holding the position of Front Desk Hostess. Prior experience includes working as a Recepcionista at B&B Hotels España y Portugal from July 2020 to September 2022, and as a Monitor at VIGO PAINTBALL SL from September 2017 to June 2019. Nicolas has also contributed as an Agente de eventos at Chronos Congressi & Eventi SRL during an ERASMUS internship, and has administrative experience from roles at AC Systems Atlantic and DIN SL. Educational qualifications include a Grado in Turismo from Universidade de Vigo, a Ciclo Formativo de Grado Superior in Agencias de viajes y Gestión de Eventos from Manuel Antonio, and a Grado Medio in Auxiliar Administrativo from IES Ricardo Mella, complemented by a B2 Certificate from the University of Cambridge.