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Sam Stradling is an experienced professional in the telecommunications industry, currently serving as the Business Applications Services Manager at the Telecommunications Industry Ombudsman since 2008. Sam manages Service Transition processes for core IT applications, including D365 Customer Service and FinOps, and holds Product Owner responsibilities for technology platforms that support Case and Complaints Management. Previous roles include Dynamics 365 Product Owner, Team Leader for Business Applications Services, and various positions at Telstra and TelstraClear. Sam possesses a Diploma of Management and has further qualifications in Agile Project Management and ITIL.