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Renzo Beltran is an experienced professional in the field of customer service and technical support, currently serving as the Service Team Lead at TeleCloud since September 2022, where responsibilities include managing the Customer Service Desk and overseeing ticket resolution. Prior experience includes roles at BCM One as a Tier 2 support engineer focusing on Cloud VOIP and network issues, and at Plan B Network Services as a Cisco on-site support Technician. At ZT Systems, Renzo contributed as a Systems Test Technician, producing detailed test reports and conducting repairs on computer prototypes. Early career experience includes a Sales Associate position at DICK'S Sporting Goods, providing customer service and inventory management. Renzo holds a CCNA Certification from the Cisco Networking Academy and an Associate's degree in Computer and Information Sciences from Eastwick College.