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Daniel Powers is a Tier II Tech Support Analyst at Telecare Corporation, where responsibilities include managing high-value projects, troubleshooting complex ServiceNow tickets, and improving asset management processes. Previously, Daniel served as a Desktop Technician at AbbVie, facilitating the migration of Allergan users and resolving technical issues on various platforms. Earlier roles include Guest Experience Specialist at Petco, Software Engineering Fellow at General Assembly, and Office Assistant at Care.com, where significant projects included upgrading employee laptops. Daniel also holds a Bachelor of Arts in Communication from Westfield State University and has experience in marketing and leadership through roles at Power Home Remodeling and MASSPIRG.