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Keith Ratliff has extensive experience in the technology sector, currently serving as a Software Developer and Service Delivery Manager at Tele-Optics, Inc. since August 1999. Keith's role involves overseeing job openings and supporting IT services as a Help Desk Support Technician, focusing on identifying and resolving computer, network, and application issues through various communication channels. Previous experience includes serving as an Account Representative at Automation Solutions from May 1993 to August 1999 and as a Software Developer at Alpha-Omega Software from January 1991 to October 1993. Keith holds a Bachelor of Science degree in Information Technology from East Tennessee State University, which was obtained between 1989 and 1993, and completed education at Garden High School from 1986 to 1989.