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Andy Taylor is a seasoned professional with extensive experience in technical support and training across various organizations. Currently a Senior Support Engineer at TelcoSwitch since July 2022, Andy also serves as the Director of Andy Taylor Consulting Limited, providing consultancy and support for networks and hosted VOIP services. Past roles include Technical Trainer at Starship Technologies and Network Systems Engineer at Caliu Limited, where responsibilities encompassed managing network infrastructure. Andy's experience also includes significant positions at IPCortex Network Services Limited and Apple Retail, where expertise in technical documentation, customer support, and training was developed. Educational qualifications include a Bachelor's Degree in Computer Real-time Systems Design from Bristol Polytechnic and a CMS in Business Management from The Open University.