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Mary Yang is an experienced IT support specialist currently serving as a specialist in IT support and interim leader at Teknisa since August 2020. Responsibilities include providing high-quality technical support, managing internal and customer meetings in the absence of the direct manager, assigning tasks to analysts, and anticipating support incidents. Prior experience includes roles as a Technical Support Analyst at Centro de Ensino Grau Técnico and Computer Technician, where duties involved preventive and corrective maintenance, software installation, and network configuration. Additionally, Mary Yang worked as an administrative assistant at DPA Transporte from January 2017 to June 2019. Currently pursuing a bachelor's degree in Computer Systems Analysis at Centro Universitário Newton Paiva since April 2020.