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Mohammed Alauddin has a diverse background in engineering and technical support, currently serving as a Junior Engineer and Help Desk Lead at TEKConn, Inc. since July 2015, where responsibilities include providing technical assistance for computer systems, software, and hardware. Prior experience includes roles such as Help Desk Administrator and Help Desk Analyst, as well as an internship where Mohammed led performance testing efforts at iSymmetry, collaborating with various stakeholders to develop test plans and document testing processes. Educational qualifications include a LAN/WAN Administrator degree from Ace Institute of Technology and an Associate's degree in Electro Mechanics from New York City College of Technology.