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Kelechi Chioma is a seasoned professional with extensive experience in customer support and operations, currently serving as the Customer Support Operations Manager at Tek Experts since April 2018. In this role, Kelechi manages a team of technical support specialists, setting performance goals and conducting evaluations to enhance team performance. Previously, Kelechi held the position of Customer Support Team Lead, where leadership and mentorship were pivotal in supporting Microsoft Azure billing. Early career experience includes a role as a Consultant in Sales and Marketing at Eko Electricity Distribution Plc, driving revenue growth and customer acquisition. Kelechi holds a Bachelor's degree in Sociology from Redeemer's University and has pursued further education at Univelcity.