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Antonia Dimitrova is an experienced operations and team manager with a strong background in support management within the technology sector. Currently serving as an Operations Manager for Tek Experts, Antonia oversees operational issues, ensures targets and SLAs are met, and analyzes global metrics to inform strategic decisions. Previously held positions include Team Manager for Microsoft RSM and CritSit, where Antonia was responsible for team management, operational goals, and staff development. Antonia's earlier experience includes roles as a Critical Situation Manager and Senior Project Manager at BeConnected, supplemented by a Master’s Degree in Translation and a Bachelor’s Degree in English Studies from Sofia University St. Kliment Ohridski.