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James (Jimmy) Joseph is a seasoned professional in customer operations and management, currently serving as Manager of Customer Operations at Tegus since May 2020, with a focus on trials and support for startups. James has held various roles within Tegus, including Senior Analyst and Operations Team Lead, where responsibilities included mentoring Analyst Development Associates and driving operational excellence. Prior to Tegus, James gained experience as a Business Development Representative at ShipBob, Inc. and as Assistant Branch Manager at Enterprise Rent-A-Car, overseeing significant operational revenue and team leadership. James also held roles in the food service industry, including management and customer service positions. James holds a Bachelor of Applied Science from the University of Illinois Urbana-Champaign.