ÂÜÀòÂÒÂ×

Ahmed Salah Eldin has a diverse work experience spanning several companies. Ahmed started their career as a Trainee at Nasser Social Bank-Egypt in 2015. In 2017, they worked as a Customer Service Representative at Otlob, where they responded to customer emails, managed and resolved complaints, and escalated issues to supervisors.

In 2018, Ahmed joined Swvl and took on multiple roles. Ahmed began as a Captain Training Specialist, where they designed and developed training programs and ordered educational materials. Ahmed then moved on to become a Community Support Specialist, handling customer complaints and analyzing trends. Later, they served as a Customer Experience Advocate, designing action plans, identifying satisfaction KPIs, and brainstorming creative ideas to engage customers. Towards the end of their time at Swvl, they held the position of Compliance Lead, ensuring compliance with regulations and implementing policies.

In 2020, Ahmed joined Capiter as a Senior Compliance Advocate. In this role, they managed account services, performed audits to evaluate sales channels, executed audit assignments, and provided recommendations to improve efficiency and effectiveness. Ahmed also served as a Key-Retail Performance Analyst, preparing action plans, maintaining sales materials, and generating status reports.

Their most recent work experience is at Teeela, where they currently work as a Business Analyst.

Overall, Ahmed Salah Eldin has developed a strong skill set in areas such as compliance, customer service, training, and business analysis throughout their career.

Ahmed Salah Eldin earned their Bachelor's degree in international business administration from SADAT ACADEMY for MANAGEMENT SCIENCES between 2014 and 2018.