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Jyothika Pendam currently serves as a Senior Salesforce Administrator at TEDCO, where responsibilities include collaborating with cross-functional teams to implement scalable Salesforce solutions and ensuring data integrity through best practices. Prior to this role, Jyothika held a similar position at Capital One, successfully leading the implementation of Salesforce Flows that enhanced operational efficiency and integrated Agile methodologies to improve project delivery times. Jyothika began a career in Salesforce administration at CSC ServiceWorks, where contributions included transforming business applications that supported significant company growth and enhancing user productivity. Earlier in career, Jyothika was recognized as "Best Teaching Assistant" at Bowling Green State University while obtaining a Master's degree in Technology Management, following a Bachelor's degree in Electronics and Instrumentation Engineering from Kakatiya Institute of Technology & Science.