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Joette Kimball is a seasoned customer service professional with extensive experience in management roles across various companies. Currently serving as Customer Service Manager at Tecomet, Inc. since June 2021, Joette leads and mentors a team, evaluates performance, and collaborates on process improvements to enhance customer relations. Previously, as Customer Service Director at ICP Building Solutions Group, Joette established policies to ensure timely delivery and customer satisfaction, developed performance metrics aligned with business objectives, and drove cross-functional teams for service excellence. Joette has also held managerial positions at ICP Construction, Valspar, and FairPoint Communications, demonstrating a consistent focus on team development, operational efficiency, and customer service quality. Joette holds a Bachelor of Science in Speech Communication from Syracuse University.