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Natalia Gómez Giraldo is an accomplished professional with extensive experience in customer success and operations management. Currently serving as Operations Manager for the APAC Customer Success Team at TechTarget since July 2017, Natalia focuses on ensuring a seamless post-sale experience for clients by collaborating with the sales team on media campaigns. Previous roles include Senior Customer Success Manager at TechTarget, Client Success for National Key Accounts at Prime Creative Media, and Campaign Manager at TechTarget, where responsibilities encompassed client satisfaction and campaign management. Natalia's early career featured positions as an SEO Copy Writer at Intergrupo and Communications Assistant at Protección Pensiones y Cesantías. Educational qualifications include a Bachelor's Degree in Communication and Media Studies from Universidad Pontificia Bolivariana, multiple marketing diplomas from TAFE NSW, and specialized training in SEO, SEM, and Analytics from Universidad EAFIT.