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Denise Fritz is a seasoned customer service professional with extensive experience in team management and process improvement. Currently serving as a Senior Customer Service Manager at Technicote, a Beontag Company, since February 2023, Denise focuses on enhancing productivity and fostering a customer-centric culture in collaboration with various departments. Previously, Denise held the position of Customer Care Manager at ILSCO Corporation from January 2016 to April 2023, overseeing the customer service and quoting departments while implementing process improvements using JD Edwards and SalesForce. Denise began their career as a Customer Service Manager at Michelman from July 2008 to December 2015. Denise holds a Bachelor of Arts in Mathematics and Statistics from Indiana University Bloomington.