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Nikhil Desai has extensive experience in customer success and project management across various industries. Currently serving as Customer Success Support at TechInsights, responsibilities include managing platform issues, ensuring client onboarding, and enhancing customer support through CRM solutions. Previous roles at Walmart Canada include Customer Value Dept Manager and Customer Service Manager, where Nikhil ensured high customer satisfaction, managed vendor relations, and led teams on product availability and display. Earlier experiences at OpenConcept Consulting and UBM plc focused on project coordination and sales management, respectively, notably achieving a 43% sales increase in FY 2018. Nikhil holds an MBA in Marketing and a Diploma in Project Management, along with a Bachelor's degree in Biotechnology.