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Matthieu Durand is an experienced Incident and Problem Manager currently working at TECH VALLEY - FRANCE TRAVAIL since October 2022, where responsibilities include piloting critical incident audits, analyzing incidents for root cause identification, and documenting resolutions to enhance processes. Previous roles include serving as a Technical Coordinator at TECH VALLEY - LCL/B4B, overseeing major incident management and ensuring service quality, and as an Incident Manager at TECH VALLEY - POLE EMPLOI, focusing on incident resolution coordination and crisis management. Matthieu's career also encompasses supervisory and support roles across various companies, including GFI - SNCF and ECONOCOM - ORANGE, demonstrating a strong background in incident management, technical support, and continuous improvement initiatives in production environments.