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Vinicius Freitas is an experienced IT professional currently serving as a Projects Engineer at Tech-Keys since March 2019, specializing in project leadership and management for IT initiatives. Previously, Vinicius held the position of Tier II Support Engineer, providing remote helpdesk support across various systems, including Windows, SonicWALL firewalls, and Office 365. Additionally, Vinicius has experience managing client communications and vendor relationships as a Projects Technician and has worked as an IT Contractor, diagnosing and resolving hardware issues. Proficient in documentation management, Vinicius utilizes tools like IT Glue and ConnectWise Manage to enhance operational efficiency.