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Dustin Goerzen is an experienced IT professional currently serving as a System Administrator at Tech Heads, Inc. since April 2018, primarily working remotely. Previously, Dustin held various technical support roles, including Customer Service Analyst at Sage and IT Support Technician at Tektronix, where responsibilities encompassed troubleshooting, software installation, and customer support for multiple ERP and accounting systems. Early career highlights include serving as a Desktop Technician at Kaiser Permanente and roles at companies like SolarCity, Cisco, and Accela Inc., building a strong foundation in desktop support. Dustin also has a history in customer service, having worked as a Customer Resource Representative at Accela and as a Slot Machine Attendant at Eagle Mountain Casino. Dustin holds an A.S. in Social Science from Porterville College and pursued further studies in Materials Engineering at the College of the Sequoias.