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Joel Isaac possesses extensive experience in IT and technical support across various roles. Currently serving as a Technical Support Engineer at Microsoft and a Cloud Networking Engineer at Tek Experts, alongside a position as a Network Support Engineer at Tech Domain, Joel has developed a robust skill set in desktop support and hardware installation. Prior experience includes leadership as IT Manager/System Administrator at PINHEIRO LP, where responsibilities encompassed system maintenance, security implementation, and user support. Additional roles as Information Technology System Administrator and Network Administrator highlight a versatile background, complemented by a Bachelor's degree in Computer Science and a National Certificate in Education in Physics/Computer Science.