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Hendrik Köhler has a diverse work experience, primarily in the technology industry. Hendrik joined TeamViewer in 2013 as a Customer Support Engineer and supported customers globally. Over the course of 8 years, they were promoted to Director Customer Support and focused on supporting customers in the EMEA region. Hendrik played a key role in building the Customer Support 2nd level and PreSales organizations before the company went public in 2019. As Director Customer Support, they led a global team of 160 employees and implemented various KPIs to enhance customer satisfaction. Prior to TeamViewer, they worked at CANCOM as a System Engineer from 2008 to 2013.

Hendrik Köhler participated in the INSEAD Executive Program in 2021-2022, where they received training in executive leadership. Additionally, they obtained several certifications, including Leadership Communication with Impact from INSEAD, Certified Support Manager from Service Strategies, Microsoft Certified Solutions Associate (MCSA) from Microsoft, and IBM Certified Specialist - System x Technical Principles from IBM. The specific months of certification acquisition were not provided.