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Nichole Herran is an accomplished professional with extensive experience in customer success and support roles. Currently serving as the Director of Customer Success at TeamSupport since April 2017, Nichole leads a dedicated team focused on strategies to enhance customer satisfaction, loyalty, and retention. Previously, Nichole held positions including Manager of Customer Onboarding & Support, where responsibilities included delivering product training and multichannel support, and Customer Onboarding Specialist, focused on consulting with new customers. Prior experience includes roles at The Reynolds and Reynolds Company as a QA Analyst and Software Implementation Consultant, as well as a Coordinator at TAMU Reads & Counts and various internships. Nichole holds a Bachelor of Business Administration in Management from Mays Business School at Texas A&M University.