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Chris M. has extensive experience in customer success and implementation, currently serving as a Delivery Executive at Sparq since March 2020 and as a Strategic Advisor at Cooleaf since September 2021. Prior to these roles, Chris held significant positions at Docebo, including Senior Director of Global Customer Success, where a global team was built to support over 1,700 customers and achieve a >100% Net Dollar Retention rate for three consecutive years. Chris also served as Head of Global Implementation at Docebo, successfully reducing onboarding time significantly. Earlier experience includes various leadership and technical roles at FLIR - Brickstream, along with positions at HelpWrite Inc., Mercer University, and Coca Cola Enterprises, showcasing a strong background in technical communication and instructional design. Chris holds a B.S. in Technical Communication from Mercer University.