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Randolph Kwan has a strong background in information technology, particularly within the education sector. Randolph is currently serving as the Head of Information Technology at TeamKids. Prior to this role, they worked for Junior Adventures Group as the Manager of IT Operations and Infrastructure. Before that, they held various positions at OSHClub, including ICT Systems and Support Lead, ICT Systems and Support Specialist, and Parent Accounts Department Manager.

Randolph Kwan attended Deakin University, where they studied Information Technology and Information Systems. In addition, they obtained several certifications including IT Information Library Foundations Certification (ITIL) from DDLS, ITIL Continual Service Improvement (ITIL-CSI) from DDLS, Microsoft Certified Technology Specialist (MCTS) from Microsoft, and PRINCE2 Agile Foundation & Practitioner from RMIT Online. No specific information regarding the years of completion or the months in which the certifications were obtained is provided.