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Richard Shiley has extensive experience in customer success and client services, currently serving as a Senior Customer Success Manager at TEAM Software by WorkWave since June 2018. In this role, Richard focuses on building and maintaining client relationships and facilitating custom projects across internal departments. Prior to this, Richard held the position of Client Services Analyst at TeamSoftware from October 2013 to June 2018, providing front-line support and assisting with software maintenance and migrations. Richard's earlier experience includes roles as a Merchant Vetting Agent and Debit Card Support Agent at PayPal, as well as Team Lead at West Corporation. Richard holds an Associate of Science degree in Computer Science from Metropolitan Community College.