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Rachael Hendershott has a diverse work experience spanning multiple industries and roles. Rachael began their career as an IT Specialist in the United States Air Force, where they ensured accountability for electronic assets. Rachael then worked as a Senior Test Technician at Hyland, creator of OnBase, where they were responsible for testing software implementation. Rachael also worked at Liberty HealthShare, where they held various roles, including Agile Product Owner, Agile Business Analyst, and QA Analyst. In these roles, they worked on product development, communication with stakeholders, and testing web solutions. Rachael later joined JPMorgan Chase & Co., where they held positions as a Vice President, Area Product Owner, and currently serves as a Vice President Solution Architect. Currently, Rachael is also serving as the Veteran Engagement Director for Team Red, White & Blue, where they provide guidance and assistance to the team leadership and membership regarding veterans' engagement in the community. Rachael's work experience showcases their expertise in technology, product development, and leadership.

Rachael Hendershott has a diverse education history. In 2022 to 2023, they attended Tech Elevator where they pursued a degree in Java. Prior to that, from 2018 to 2020, they attended Southern New Hampshire University, where they obtained a Bachelor of Arts degree in General Studies with a focus on Communications. In 2012, Rachael attended the University of Akron for a brief period in the Police Academy program. Additionally, in 2007 to 2008, they attended Miami University and obtained a Bachelor's Degree, although the specific field of study is not mentioned. Before their university education, Rachael attended St. Thomas Aquinas from 2003 to 2007, but their specific educational pursuits during that time are not provided.

Rachael also has several certifications. In 2023, they earned an Alteryx Foundational Micro-Credential from Alteryx. In 2019, they obtained the Scrum Master Certified (SMC) designation from the International Scrum Assemblyâ„¢. In 2018, they earned the Certified Business Analyst certification from ExpertRating Inc. Rachael also received certifications related to HIPAA Awareness for Business Associates and HIPAA Security from HIPPAtraining.com in 2018. In 2017, Rachael obtained multiple certifications through FEMA, including IS-00100.b - Introduction to Incident Command System ICS-100, IS-00200.b - ICS for Single Resources and Initial Action Incident, ICS-200, IS-00700.a - National Incident Management System (NIMS) An Introduction, IS-00702.a - NIMS Public Information Systems, IS-00703.a - NIMS Resource Management, IS-00706 - NIMS Intrastate Mutual Aid an Introduction, and IS-00800.b - National Response Framework, An Introduction. Additionally, in 2013, Rachael obtained a certification in Information Technology Infrastructure Library Foundations. In 2020, they earned the Certified Scrum Product Owner (CSPO) certification through the Scrum Alliance.