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Crystal Lake's work experience began in 2007 at Spencer Gifts, where they held the positions of Store Manager and Assistant Manager. During their time there, they contributed to a 60% sales improvement and implemented a corporate training program. In 2013, they joined Dennis Uniform as a Sales & Operations Manager, where they managed and grew corporate accounts and played a key role in developing sales proposals. In 2017, they transitioned to ResMed and held various roles, including Regional Sales Support, Key Account Manager, and Regional Sales Trainer. In these roles, they fueled new business, optimized product representation, and built genuine connections with customers. Their most recent work experience in 2022 is as a Sales Representative at Team Cymru.

Crystal Lake attended Capella University from 2012 to 2014, where they earned a Bachelor of Science (B.S.) degree in Psychology. Additionally, Crystal has obtained several certifications, including "Becoming an Impactful and Influential Leader," "Influencing Others," "Becoming a Male Ally at Work," "Being a Good Mentee," "Fighting Gender Bias at Work," and "Having Difficult Conversations." These certifications were obtained from LinkedIn in 2021, with specific months and years listed for each certification.