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Vik Chilingirian is an experienced professional in customer experience and quality assurance within the insurance industry. Currently serving as a Customer Experience Manager at TD Insurance since April 2022, Vik manages the Client Experience Insights Program nationally and provides analytical presentations to executives aimed at enhancing client experiences. Prior to this, Vik held the position of Quality Assurance Manager at TD from January 2018 to April 2022, leading a team to conduct comprehensive quality reviews and implementing strategies to improve claims handling performance. Vik's career at TD began in May 2006, where responsibilities included managing accident benefits claims services and leading process improvements as the First Notice of Injury Business Lead. Vik holds a Bachelor of Arts in Political Science and Government from York University, earned between 1996 and 2000.