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Francesco Carriero is a seasoned professional with extensive experience in process engineering and vendor management, currently serving as a Senior Process Engineering Analyst at TD since February 2014. Notable achievements include leading the "Better Solicitor Experience – Request For Funds (RFF)" project, which significantly reduced error rates and RFF resubmissions. Francesco has also held managerial roles focused on vendor strategy, innovation, and real estate secured lending, showcasing expertise in developing strategies, managing vendor relationships, and ensuring compliance with service level agreements. Prior experience at TELUS included sales and customer service roles, where Francesco excelled in sales metrics and staff training. Francesco holds a Bachelor of Business Administration from Athabasca University and has completed a Business Administration program at Centennial College.