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Sherena Sierra is a skilled professional with extensive experience in guest services coordination and travel planning. Currently serving as a Guest Services Coordinator at TCS World Travel since September 2021, Sherena specializes in meticulous data entry for luxury private jet expeditions, using Salesforce and Softrip, and closely collaborates with a team to manage guest documentation and finance reconciliation. Prior to this, Sherena spent four years at Each Step Travel, delivering customized travel itineraries and detailed trip planning for clients. With a solid foundation in program coordination from positions at Western Washington University, Sherena managed faculty and student inquiries and handled travel authorizations and financial reconciliations for several departments. Additionally, Sherena has a background in sales, graphic design, and floral design, complemented by a Bachelor of Science degree in Design and Visual Communications from Western Washington University. Notable travel experiences include adventures such as hot air ballooning in Cappadocia and hiking in the Swiss Alps, reflecting a passion for immersive learning and exploration.