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Nino Todua is a seasoned professional with extensive experience in customer journey management and quality assurance, currently serving as a Customer Journey Expert and Release Manager at TBC since January 2021. In this role, Nino has developed and implemented strategies to enhance customer experience, increased team agility, and integrated automated testing in CI/CD processes. Nino has also managed cross-functional teams to drive efficiency and quality improvement. Previous positions include Quality Assurance Manager for mobile applications and transaction groups, as well as Service Manager-Advisor, where Nino focused on delivering high-quality customer service and addressing customer needs. Nino holds a Bachelor's degree in Computer Programming from IT Academy Step Georgia and a Bachelor's degree in Business Administration and Management from Georgian Technical University.