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Ioana Mihai is an experienced professional in customer experience and financial services, currently serving as Customer Experience Manager at tazz since November 2021. Prior to this role, Ioana held various positions at Studio Moderna, including Processes Manager, Customer Development Manager, and Retail Financing Solutions Manager, where responsibilities ranged from managing loyalty programs to coordinating partnerships with financial institutions. Ioana began a career in banking at Banca Comerciala Romana S.A., progressing through roles such as Head of Private Individuals Lending and Project Manager at Erste Group Bank AG. Educational credentials include an MBA from City University of Seattle and master's degrees in Banking and Finance from Transilvania University of Brasov.