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Mamta Jain has extensive experience in customer service and escalations within the telecommunications industry, currently holding the position of Lead Appellate & MD Escalations at TATA TELESERVICES LTD. since September 2012. Responsibilities include managing escalations from the Chairmen's and MD's offices, overseeing appellate complaints, ensuring SLA adherence, coordinating grievance management, and facilitating training and process development for team members. Previously, Mamta Jain served as Manager of Customer Service at Tata Communications Internet Services Ltd., focusing on operations and process development, and as Head of Retention at Reliance Infocomm, where churn management and customer loyalty programs were key responsibilities. Additional roles include Corporate Manager Customer Care at TopsGrup and Team Leader at E-Funds Pvt Ltd. Mamta Jain’s career commenced as a Sr Executive at BPL Mobile. Educational credentials include a Bachelor's Degree in Economics from the University of Mumbai.