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Dion M. is a knowledgeable and experienced professional in the field of IT Service Management. With a background in the military, academia, and private sector, Dion has held various leadership positions in organizations such as Tata Steel, The Knowledge Academy, Solution Centric LLC, and more. With a focus on ITIL, Scrum, and ISO courses, Dion is dedicated to empowering individuals and organizations to achieve operational excellence through best practice management certification. Dion's extensive experience in leading teams and implementing strategic visions makes him a valuable asset in service delivery and IT management.