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Ranjit Ganguly is an experienced professional in customer service and operational excellence, currently serving as Group Head of Business Excellence and Group Head of Customer Relationship Management at TATA Power since October 2010. Previously, Ranjit held the position of Manager in Customer Service Delivery at American Express Banking Corp, where coordination with marketing and product management teams was essential for product launches and operational efficiency. Ranjit's earlier roles include Manager of Operations at GTL Limited, Team Leader of Customer Services at Vodafone, and Executive of Customer Services at Blue Dart, among others. Ranjit Ganguly holds a Bachelor of Commerce degree from the University of Mumbai.